GENERAL TERMS AND CONDITIONS

Welcome to Moment.Amsterdam's official website. By accessing or using our site, you agree to the following terms and conditions. Please read them carefully before placing an order or using our services.

1. Scope and agreement
These terms apply to all orders and services provided through Moment-Amsterdam's website. By purchasing from us, you enter into an agreement with Moment-Amsterdam B.V. under these conditions

2. Orders and Acceptance
2.1 All orders are subject to availability and acceptance by Moment-Amsterdam B.V.
2.2 After placing an order, you'll receive an email confirmation acknowledging receipt. The contract is finalized upon shipment of the goods.
2.3 Moment-Amsterdam B.V. reserves the right to refuse any order due to:
Unavailable stock
Incomplete or inaccurate customer information
Suspected fraudulent activity

3. Prices and Payment
3.1 Pricing: All prices are listed in EUR and include VAT unless otherwise stated. Prices do not include delivery charges, which will be added during checkout.
3.2 Payment Methods: Accepted payment methods include Visa, Mastercard, and other payment providers specified at checkout.
3.3 Price Changes: Prices are subject to change without notice. However, confirmed orders will not be affected by these changes. Any significant price changes will be communicated on the website.
3.4 Currency: Payments are processed in EUR, and the customer is responsible for any applicable exchange rate fees or charges from their payment provider.

4. Delivery
4.1 Delivery Time: Delivery times are estimates and may vary based on location and availability. Standard shipping within Europe typically takes 3-7 business days.
4.2 Delivery Information: Customers must provide accurate delivery information. Moment-Amsterdam B.V. is not responsible for delays or losses resulting from incorrect or incomplete addresses.
4.3 Shipping Costs: Shipping costs are calculated during checkout. Free delivery may apply to certain orders, as specified on the website.
4.4 Risk of Loss: The risk of loss or damage to products passes to the customer upon delivery.
4.5 Unavailable Products: In case an item is unavailable after an order has been placed, Moment-Amsterdam B.V will notify the customer and offer a substitute, or the option to cancel the order.

5. Returns and Exchanges
5.1 Right of Withdrawal: You have the right to return or exchange items within 14 days of receipt, provided the items are unused, unwashed, and in their original packaging with all tags attached.
5.2 Return Process: To initiate a return, please follow the instructions on our website under the "Returns" section.
5.3 Refunds: Refunds will be processed within 14 days of receiving the returned item, using the original payment method.
5.4 Return Shipping: Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrectly delivered. In such cases, Moment-Amsterdam B.V. will cover return shipping costs.
5.5 Exceptions: Some items, such as personalized or customized products or sealed goods, may not be eligible for return or exchange unless defective.
5.6 Exchanges: For exchanges, please follow the return process and place a new order for the desired product.

6. Liability
6.1 Limitations: Moment-Amsterdam B.V. is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
6.2 Maximum Liability: Moment-Amsterdam B.V. total liability will be limited to the amount paid for the product or service in question.

7. Intellectual Property
7.1 Ownership: All content on Moment.Amsterdam's website, including logos, images, text, and designs, is owned by Moment-Amsterdam B.V. or its partners and is protected by copyright and other intellectual property laws.
7.2 Usage Restrictions: Unauthorized use, reproduction, or distribution of website content is prohibited without prior written consent from Moment-Amsterdam B.V.
7.3 Trademarks: All trademarks, service marks, and trade names are the property of or Moment-Amsterdam B.V. their respective owners.

8. Privacy Policy
8.1 Data Collection and Use: Moment.Amsterdam processes personal data in compliance with the General Data Protection Regulation (GDPR). By using our website, you consent to the collection, use, and storage of your personal data as described in our Privacy Policy.
8.2 Third-Party Sharing: Moment-Amsterdam B.V. does not share personal data with third parties, except as necessary to process orders or as required by law.

9. Governing Law
These terms are governed by the laws of the Netherlands. Any disputes arising will be subject to the jurisdiction of Dutch courts.
9.2 Dispute Resolution: Any disputes arising from these Terms or related to the use of our website shall be subject to the exclusive jurisdiction of the Dutch courts.
9.3 Alternative Dispute Resolution: In case of a dispute, you may also use an alternative dispute resolution service, such as mediation, as an option to resolve the issue before pursuing legal action.

10. Amendments to the Terms
Moment-Amsterdam B.V. may modify these terms at any time. Changes become effective upon publication on the website.
10.1 Changes to Terms: Moment-Amsterdam B.V. reserves the right to update or modify these Terms at any time. The updated terms will be posted on our website with an effective date.
10.2 Customer Notification: Significant changes to the Terms will be communicated to customers via email or a prominent notice on the website. Continued use of the website after such changes will constitute acceptance of the updated terms.

11. Contact Us
For any questions, concerns, or issues related to orders, returns, or our services, please contact us via our Contact Us page or by email at customerservice@momemt-amsterdam.com.