MOMENT.AMSTERDAM works with limited-edition collections, meaning some items may not be restocked. If the item is labeled "Coming Soon," it will be restocked shortly. Otherwise, once an item is sold out, it may no longer become available online.

Our garments are primarily produced in
Europe, including Portugal, Turkey and Italy, where we collaborate with skilled, long -term partners who share our values. Additionally, we work with trusted suppliers in India, known for their expertise and craftsmanship.

Here’s a brief overview of our production
locations:

• Portugal: We’ve partnered with factories here since the beginning. Known for their high-quality jerseys, sweats, and embroidery work, our Portuguese suppliers share our dedication to quality and sustainability.
• Italy: Specializing in knitwear, woven styles, and beautiful linen designs, our Italian suppliers are mostly small, family-owned businesses. Their craftsmanship and commitment to excellence are unmatched.
• Turkey: Turkey is renowned for its premium denim and viscose production. We ensure our denim collection is low-impact and prioritize sustainable materials.
• India: We’ve partnered with only 2 factories which have all certificates.
  

At MOMENT AMSTERDAM, we focus on creating high-quality, durable garments that are designed to last. Our approach includes:

• Using premium materials and timeless designs to ensure longevity.
• Providing care tips to help customers maintain their garments.
• Encouraging repairs over replacements whenever possible.

In the future, we plan to introduce repair services and a second-hand initiative, allowing you to give pre-loved MOMENT AMSTERDAM items a new life and support a circular fashion model.

Proper care is essential for prolonging the life of your garments. Follow these tips:

• Check the care label: Each item has specific washing instructions listed on the inside label.
• Gentle washing: Use a delicate cycle, cold water, and mild detergent to prevent fading and fabric damage.
• Air dry: Avoid using dryers when possible to maintain the garment’s shape and quality.
• Store carefully: Use padded hangers for delicate items and fold heavier garments to avoid stretching.
• Repair: Fix minor damages instead of discarding your items. Our customer service team is happy to provide advice on repairs.
  

By following these steps, you’ll enjoy your MOMENT.AMSTERDAM pieces for many years.

We encourage thoughtful shopping to minimize returns. If you’d like to try an item before purchasing, you can visit one of our reseller stores. For a full list, check our storelocator.

If you’re shopping online and unsure about sizing, please refer to our Size Advice page to choose the best fit and avoid unnecessary returns.

Not sure about the right size?

• Check the Size Chart on the product page.
• Use our Size Advice page for detailed information about the fit (e.g., slim, regular, relaxed, or oversized).
• Read the product description, which often includes specific sizing notes.
  

We are actively working towards introducing second-hand and repair programs. These initiatives will allow customers to:

• Resell or purchase pre-loved MOMENT.AMSTERDAM garments, supporting circular fashion.
• Access repair services to extend the life of their garments.

Stay tuned for updates on these exciting projects!

You can place an order without creating an account by simply entering your details during checkout. However, creating an account has benefits: your address is saved for faster future purchases, and you have an overview of your previous orders.

You can change your delivery address during the checkout process before confirming your order.

Once an order is completed, changes such as adding items, modifying sizes, or canceling are not possible. You’ll need to place a new order.

We accept Visa, Mastercard, PayPal.

Enter your discount code in the "Discount Code" box during checkout. Ensure the code meets the terms and conditions. If issues arise, contact our customer service team.

No, once an order is placed, the delivery address cannot be changed due to our automated shipping process.

If you’re unavailable, the courier will attempt redelivery or leave your package at the nearest pickup point. You’ll have 7 days to collect it before it’s returned to us.

Yes. Once your package is shipped, you will receive a tracking code via email. Use it to monitor your package's status and delivery time

Orders are shipped daily. Delivery timelines vary by region and courier service but typically range from 2-3 business days. Track your order for specific updates.

Moment Amsterdam delivers across Europe. Orders over €100 qualify for free shipping in most regions. For specific shipping costs, please check our delivery policy.

Check your spam folder. If you still don’t find the email, contact us at customerservice@moment-amsterdam.com with your order details.

Yes, you can return your order by following the return instructions provided in your package. Please ensure items are unworn, in their original condition, and with all tags attached.

No, webshop orders cannot be returned in physical stores.

Yes, you can combine returns from multiple orders in one box. However, please ensure that you submit the return forms for each order separately online. This helps us process your return more efficiently and avoids delays in refunds

Yes, customers are responsible for return shipping costs. At Moment Amsterdam, we encourage thoughtful shopping to reduce returns and minimize environmental impact. Return shipping fees vary by country and will be deducted from your refund.
Exception: If the item you received is damaged, defective, or incorrect, return shipping will be free of charge. In such cases, please contact our customer service team at customerservice@moment-amsterdam.com with your order number and photos of the issue. We will guide you through the return process and cover all associated costs.

Currently, we do not offer direct exchanges. If you wish to order a different size or item, please return the unwanted item and place a new order. Once we process your return, the purchase amount will be refunded to your original payment method.

Once your return arrives at our warehouse, it will be inspected and processed within 1–2 working days. During peak periods, such as holidays or sales, processing times may be slightly longer. We appreciate your patience during these times

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At MOMENT.AMSTERDAM, sustainability is a core value. We are dedicated to reducing our environmental impact and ensuring ethical practices across our supply chain. From using sustainable materials to promoting circular fashion and reducing waste, we strive to create timeless pieces that respect the planet and its people.

We prioritize sustainable materials like organic cotton and recycled fabrics. Our designs are timeless and durable, promoting longevity over fast fashion. We also collaborate with trusted suppliers to ensure ethical production and reduce emissions by keeping most operations within Europe.

Yes, all our packaging is made from recyclable or biodegradable materials. We continually seek innovative ways to reduce packaging waste and ensure it aligns with our sustainability goals.

Returned items are carefully inspected and, when possible, reintegrated into our stock or donated to charities. We ensure that nothing goes to waste unnecessarily.

We collaborate with long-term suppliers who share our commitment to sustainability. This includes adhering to ethical labor practices, minimizing environmental impact during production, and maintaining transparency across all operations.

We take several steps to reduce waste, including producing in limited quantities, optimizing production processes, and using recyclable materials for packaging. Additionally, we aim to launch more circular fashion initiatives in the near future.